In a world where many people use social media to complain about things (me being one of them), I’ve decided to take the time and tell you about one of the best customer service experiences I have ever had. Seriously, this ranks up there with the nurses and physicians when I delivered my daughter 3 years ago or when I bought my Acura 8 years ago.
I want to give praises to “my” FedEx delivery driver Maria in Jonesboro, Arkansas. From the very first time I met her, she was so outgoing and friendly. She never once flinched when my dogs barked after she rang the doorbell and quite often she would put my packages in a place where she knew they wouldn’t get wet if it was raining outside.
I’m not sure if Maria knew why I received all the packages that I did but I think she knew how important they were to me. On the day we were leaving for Florida for a week, Maria stopped by the house to deliver yet another package, one that I had been anxiously waiting for and one that couldn’t sit outside all week. As we were packing up our SUV for the airport, I noticed a white piece of paper stuck to the door. I missed the FedEx driver! I must have been downstairs or in the bedroom because I didn’t hear the doorbell ring. Well, when I pulled the paper off the door and looked at it, I was surprised to see that Maria had left her cell phone number on the door tag. I immediately called her and told her we were getting ready to leave for the week, was there any possible way I could get the package in the next hour (yes, I know I was pushing it here) and if so, how. Maria, being the sweet person that she is, said she was finishing up another route in the area and could be back at my house in 45 minutes. After thanking her profusely, I hung up the phone and I swear she was back at my house in 15 minutes.
Maria went above and beyond and I can’t ever thank her enough. Even though the package she delivered was not the one I was expecting, that packaged contained The Lorax movie, which was a lifesaver after airline delays and extended layovers. You cannot teach that kind of customer service because what Maria has is the innate ability to be kind and considerate to others. She didn’t go out of her way because she thought I might write a blog post about her, she went out of her way because she is a kind and caring person. I wish the world had more Maria’s out there and I wish we heard about them more often.
So to the big wigs, head honchos or whatever they are called at FedEx, I want you to know you have a class act employee in Maria. I hope you’ll read this post and thank her for being, well, her.
— East 9th Street (@East9thStreet) August 21, 2012