In a world where many people use social media to complain about things (me being one of them), I’ve decided to take the time and tell you about one of the best customer service experiences I have ever had. Seriously, this ranks up there with the nurses and physicians when I delivered my daughter 3 years ago or when I bought my Acura 8 years ago.
I want to give praises to “my” FedEx delivery driver Maria in Jonesboro, Arkansas. From the very first time I met her, she was so outgoing and friendly. She never once flinched when my dogs barked after she rang the doorbell and quite often she would put my packages in a place where she knew they wouldn’t get wet if it was raining outside.
I’m not sure if Maria knew why I received all the packages that I did but I think she knew how important they were to me. On the day we were leaving for Florida for a week, Maria stopped by the house to deliver yet another package, one that I had been anxiously waiting for and one that couldn’t sit outside all week. As we were packing up our SUV for the airport, I noticed a white piece of paper stuck to the door. I missed the FedEx driver! I must have been downstairs or in the bedroom because I didn’t hear the doorbell ring. Well, when I pulled the paper off the door and looked at it, I was surprised to see that Maria had left her cell phone number on the door tag. I immediately called her and told her we were getting ready to leave for the week, was there any possible way I could get the package in the next hour (yes, I know I was pushing it here) and if so, how. Maria, being the sweet person that she is, said she was finishing up another route in the area and could be back at my house in 45 minutes. After thanking her profusely, I hung up the phone and I swear she was back at my house in 15 minutes.
Maria went above and beyond and I can’t ever thank her enough. Even though the package she delivered was not the one I was expecting, that packaged contained The Lorax movie, which was a lifesaver after airline delays and extended layovers. You cannot teach that kind of customer service because what Maria has is the innate ability to be kind and considerate to others. She didn’t go out of her way because she thought I might write a blog post about her, she went out of her way because she is a kind and caring person. I wish the world had more Maria’s out there and I wish we heard about them more often.
So to the big wigs, head honchos or whatever they are called at FedEx, I want you to know you have a class act employee in Maria. I hope you’ll read this post and thank her for being, well, her.
Help me thank Maria
@fedex for the best customer service ever by giving this a RT! bit.ly/PBmznU— East 9th Street (@East9thStreet) August 21, 2012
About Sarah
Twitter: JanetGoingCrazy
says:
This is awesome customer service and you are an angel for sharing the GOOD stories on your blog!!
Twitter: FabFindsbyTiff
says:
That’s so nice of you to give praise where praise is due. You’ve inspired me to do the same. I need to give a shout out to our waiter the other night,
I love that you wrote this! It’s refreshing to hear stories like this one. We have some amazing delivery persons who visit us also. I’ll have to come up with a way to let them know how much they are appreciated!
I wish I would have done something for her before I moved. But you can bet, going forward if I have someone give me awesome customer service, I’m going to make sure they know how much they are appreciated!
Twitter: simmworksfamily
says:
Love it! Our Fed Ex driver has always been awesome. And very thoughtful as well. I’ve had great experiences with their customer service on the phone as well!
That’s awesome. We’ve had some great Fed Ex drivers, and some that are less than stellar.
Twitter: MusingsSAHM
says:
That’s awesome! Not only that she is doing such a great job, but that you are acknowledging it. I hope they do recognize her! All companies need employees like her.
Twitter: CinnyBBS
says:
I wish my Fedex drivers were like that. I’ve never had any decent customer service from Fedex. Sometimes, they don’t even leave a slip.
Oh, that’s too bad! Well, move to AR and you’ll get fabulous service!
Twitter: surfnsunshine
says:
Thats awesome. It certainly is evident when people love their jobs, isn’t it? Great job Maria
Twitter: 7onashoestring
says:
OMGosh! One of my FedEx drivers is an amazing older gentleman. He has even pulled up in a desperate time of need and waited with me until the firemen arrived. He always has a smile on his face and a story to tell. As a father of 5 boys he adores our own family of 7. He is awesome… and I am so glad you shared your story as well!
Always good to read the happy news events out there. Did you happen to contact FedEx directly to share your gratitude? They may have some employee recognition program. They probably receive more complaints than praises and hopefully they reward the praises
I posted it on their Facebook wall and tweeted them. The FB post received a “like” from them so I am hoping they really read it and took action!